Shipping Policy

We are pleased to offer free ground-shipping within the U.S. on all orders over $100. Orders within the U.S. under $99.99 are charged a flat rate of $8.99 for shipping. Packages with ground shipping generally take 7 business days from placing an order to arrival at your door. If you have additional shipping questions, please call us at 512-993-8060

Terms Of Sale And Refund Policy

By making a purchase you are demonstrating your clear understanding that these products are not used to diagnose, treat, prevent or cure any disease. These products have not been evaluated by the FDA. We make no claims as to any benefits from our products. If you decide to purchase our products, you do so based upon your own opinions as to any benefits these products may provide. Please consult with a physician or other healthcare professional regarding any medical or health related diagnosis or treatment options, including the use of our products. We do not recommend self-management or diagnosis of medical or health conditions, treatments and/or products or remedies. All products carry a 30-day customer satisfaction guarantee. If you are not satisfied with any of these products, simply return the unused portion of the product. If we receive a returned product within 30 days, we will issue a full refund. Your acceptance of the terms of purchase means you agree to and understand the refund policy.

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Damage Due To Freight Or Shipping

All of our products are tested for quality, and all shipments are carefully inspected before leaving our warehouse. Upon delivery of your order, please check the product carefully to ensure it has not been damaged during shipping. All claims for damaged products must be made with 48 hours. Please contact us and provide detailed information for any product damaged during shipping within that time. Please include a full description of the damages to the product.

Warranty Disclaimer

To the extent permitted by applicable law, all products are provided “as-is” and “where-is”, and HemPur hereby disclaims all warranties, express or implied, including, but not limited to the implied warranties of merchantability and fitness for a particular purpose and any warranties arising from a course of dealing or usage in trade, together with similar warranties, whether arising under any law or otherwise.

Customer Service

Phone: 512-993-8060
​Email: paul@hempurinc.com